Working the Phones

Check in January for new schedule
9am - 12pm

The telephone is perhaps the most valuable
tool in a business environment. It is not uncommon for organizations to conduct 80% or more of their business using the phone. In today's world of rapidly changing technology, telephone expertise is a must, not just for customer service representatives, but for all people who conduct any of their business using the telephone.

This interactive, hands-on workshop demonstrates how to get maximum benefit from the telephone and how to dramatically improve courtesy and customer satisfaction.

$95 / member
$135 / non member