Skills for Working Leaders I

December 10th, 2008
January 13th, 2009
April 16th, 2009
9am - 4pm

Supervisors and leads have a profound effect on employee motivation, job satisfaction, and performance. This interactive, fast-paced program covers the basic skills necessary to set new supervisors up for success as it develops supervisors who can best support, coach and grow employees.

Topics included are:

• What makes a good leader and coach?
• Setting clear expectations and providing on-going feedback
• How to have the difficult conversations about performance
• Best practices for giving positive feedback
• Strengthening communication and listening skills
• The role of manager, managing people who were peers, and understanding the difference between being a buddy and a supervisor
• Presenting ideas so they are heard and acted upon

December 10th, 2008
$250 members and non members

January 13th, 2009
$250 members and non members

April 16th, 2009
$250 members and non members